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A cancelled flight and terrible customer service from Thomson Holidays

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❶We finally arrived at our hotel at gone one o'clock in the morning. We booked a car park for the North Terminal and booked an hotel overnight in anticipation of a very early start on the day of departure.

Thomson Holidays Complaints 0843 455 0113.

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That was more than 30 days ago. As I write, it is days after I submitted my complaint. B da S, Newcastle-upon-Tyne. This was poor customer service, particularly from a major player like Thomson, and a shame that this blighted an otherwise enjoyable holiday.

As you note, Thomson has a legal obligation to investigate and respond to flight delays on this scale under EU regulations that came into force in The company also requests that holidaymakers notify it of any problems that have not been resolved through the Thomson representative on site — again, disappointing in your case — within 28 days of returning from holiday.

The company told us: Like all airlines we operate a fair and thorough process to handle delay compensation claims, in line with EU regulations, and we can confirm that we have contacted the customer directly and the situation is now resolved. We would like to reassure customers that we do everything possible to minimise delays and are committed to maintaining excellent on-time performance across our flying programme.

We welcome letters but cannot answer individually. Email us at consumer. Please include a daytime phone number. B da S, Newcastle-upon-Tyne This was poor customer service, particularly from a major player like Thomson, and a shame that this blighted an otherwise enjoyable holiday.

Topics Flights Consumer champions. Consumer affairs Consumer rights features. Please note that when you call one of our low cost call connection numbers your call will be forwarded to the business you have requested.

All telephone numbers shown belong to phonenumber. Please check the official website of the business shown to find alternative contact telephone numbers. Connect to Thomson Customer Service Please check with your provider if you are unsure. Please see the full disclaimer below. Office development in London, UK Image credit: Thomson is a UK based company. They have thousands of customers in the United Kingdom and have a fantastic customer service support team.

However, it is easy to contact the Thomson service team. It is not uncommon that website is designed to minimise the number of customers contacting the team by telephone.

This can be frustrating for many customers looking to contact their support helpline. Thomson Customer Service telephone number can be found above. Thomson also offer a huge selection of online help articles and account facilities to help customers to resolve their query as quickly as possible.

We recommend calling Thomson directly if you need assistance or support. Since Their customer service agents are very helpful and professional.

During our research, we found that Thomson provided fantastic customer service support and their telephone numbers are a little less busy than their competitors. What name should be displayed with your review?

Thomson Customer Service and Complaint Address

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Thomson Customer Service Number for Package Holidays and Flights/Cruise – Customer Welfare If you are a customer who is need of special assistance during your travel on holidays, you can call the Thomson customer service number Thomson is a UK based company. They have thousands of customers in the United Kingdom and have a fantastic customer service support team. On the Thomson website, the ‘FAQ’ section is misleading.

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